Frequently Asked Questions

Yes. Panlung operates under a Curacao eGaming licence, which requires adherence to fair‑play standards, anti‑money‑laundering controls and player‑fund segregation. The licence number is displayed in the site footer, and the regulator can be contacted for disputes.

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to register. Panlung will ask for date of birth during sign‑up and may request verification documents before you can place bets.

Unless a market specifically says ‘90 minutes’, bets are settled on the full‑time result which includes extra time and penalty shoot‑outs. For example, a 2‑1 result after extra time counts as a win for the team that scored the deciding goal. Check the market description before placing your wager.

‘90 minutes’ covers only the standard 90 minutes plus stoppage time, ignoring any extra time or penalties. ‘Full time’ includes the entire match outcome, so a winner decided in extra time counts for a full‑time bet. Choose the market that matches the outcome you expect.

Panlung uses 256‑bit SSL encryption for all data transfers and stores sensitive details in encrypted databases. We perform KYC (Know‑Your‑Customer) checks and comply with anti‑money‑laundering regulations, keeping your information separate from operational funds.

Withdrawals can be requested via e‑wallet (Skrill, Neteller, ecoPayz), credit/debit card, bank transfer or cryptocurrency. E‑wallet and crypto payouts are usually processed within 24 hours; card and bank transfers take 3‑5 business days. Minimum withdrawal amount and any applicable fees are listed in the cashier.